blacksheep IT consulting, On Demand Consulting & Education and the Siebel Hub proudly present the most comprehensive and up-to-date Siebel CRM training course for Siebel Business Administrators available on the market: Siebel Business Automation.
Course Description
The Siebel Business Automation course is ideal for students looking for insights on declarative, administrative and user-side automation tools for Siebel CRM. Students will gain a deep understanding of features such as Business Services, Workflows, Task-Based UI as well as State Models, Runtime Events, Assignment Manager, SmartScript and much more.
The course starts by setting the foundation with the declarative (Repository-based) automation layer, providing you with principles of Business Services, Workflow Processes, Task-Based UI and Scripting.
The focus of the course lays on the administrative features for business automation. You will learn about State Models, Audit Trail, Usage Pattern Tracking, Universal Inbox, iHelp, SmartScript, Runtime Events, Workflow Policies, Assignment Manager and Data Validation Manager.
The course also provides an overview of automation features for super users, such as Activity Plans, Assessment Templates and Quick Fill Templates.
Personalized, always up to date Training
The training course can be tailored to meet the exact needs of the target audience, not only in number and sequence of modules but also in availability of hands-on training and Q&A sessions with the instructor.
The training material is constantly updated to the latest Siebel CRM Update, following Oracle’s Continuous Release Model. For an overview of new features and enhancements since Siebel 22.2, check out the Siebel Hub Continuous Updates Page.
Target Audience and Prerequisites
The training is beneficial for the following groups with prior Siebel CRM experience:
- Developer
- Application Administrator
- Consultant
Familiarity with web-based software applications and Microsoft Windows is a prerequisite.
Experience with development/administration of enterprise applications and/or CRM is beneficial.
Delivery and Scheduling
The course can be delivered in the following formats:
- Live Online (via web-conferencing tool)
- Live On-site
- Recorded Video Training (1-year subscription): Visit the Siebel Hub Shop
Recommended duration (live training, all modules, shorter if customized): 3 days (24 hours)
Minimum/Maximum attendees for live training: 3 / 12
Complete Learning Experience
The Siebel CRM Administration training includes:
- Professional delivery by experienced Siebel CRM instructors in English, French or German
- Premium, up-to-date course materials (presentations and exercise guides) in PDF format (English)
- Access to a personal, cloud-hosted training environment for the duration of the class (live delivery only)
Pricing
- Live Online/On-site: 375 EUR/hour (maximum 12 attendees)
- Recorded Video Training (1-year subscription): Visit the Siebel Hub Shop
- Contact us to schedule a free call
Modules
| Module | Description |
| Business Services | Introduction to Siebel Business Services, which form the foundation for Siebel Business Automation. |
| Workflow Processes | Introduction to Siebel Workflow Processes, which are the major business orchestration feature in Siebel CRM. |
| Task-based UI | Everything about Task UI, including a comprehensive case study. |
| Scripting | Introduction to scripting concepts and debugging |
| State Model | Deep dive into Siebel State Models |
| Audit Trail | Everything about Siebel Audit Trail |
| Usage Pattern Tracking | Introduction to Siebel Usage Pattern Tracking (UPT) |
| Universal Inbox | Introduction to Siebel Universal Inbox |
| Expressions | Everything you wanted to know about the Siebel Expression/Query Language |
| iHelp | Explore the iHelp feature for user guidance |
| SmartScripts | Deep dive into Siebel SmartScripts |
| Runtime Events | Learn everything about Siebel Runtime Events and Action Sets |
| Workflow Policies | Process events asynchronously with Workflow Policies |
| Assignment Manager | Introduction to Siebel Assignment Manager |
| Data Validation Manager | Introduction to Siebel Data Validation Manager |
| Super User Tools | Overview of several super user automation tools such as Activity Templates, Assessment Templates and Quick Fill Templates |
| Bonus: Appointment Booking Service (ABS) | Detailed introduction to the Appointment Booking Service (ABS) for Siebel Field Service |