blacksheep IT consulting, On Demand Consulting & Education and the Siebel Hub proudly present the most comprehensive and up-to-date Siebel CRM training course for Siebel Public Sector available on the market.

Some Siebel Public Sector Entities

Course Description

The Siebel Public Sector course is a comprehensive, modular training. Students learn the key components, functionality and customization capabilities of Siebel CRM (IP 17 and higher, including Siebel CRM 24.x and later) Public Sector.

The training course can be tailored to meet the exact needs of the target audience, not only in number and sequence of modules but also in availability of hands-on training and Q&A sessions with the instructor.

The training material is constantly updated to the latest Siebel CRM Update, following Oracle’s Continuous Release Model. The content is also applicable to any prior version (Siebel CRM Innovation Pack 17 or higher, including Siebel 18 – 24 and beyond).

Target Audience and Prerequisites

The training is beneficial for the following groups with no or limited prior Siebel CRM knowledge who aspire to learn Siebel Public Sector:

  • IT Professional
  • Application Administrator
  • Consultant

Familiarity with web-based software applications and Microsoft Windows is a prerequisite.

Experience with the foundations of enterprise applications and/or CRM is beneficial.

Delivery and Scheduling

The Siebel Public Sector course can be delivered in the following formats:

Recommended duration (live training, all modules, shorter if customized): 5 days (40 hours)

Minimum/Maximum attendees for live training: 3 / 12

Complete Learning Experience

The Siebel Public Sector training includes:

  • Professional delivery by experienced Siebel CRM instructors in English, French or German
  • Premium, up-to-date course materials (presentations) in PDF format (English)
  • Access to a personal, cloud-hosted training environment for the duration of the class (live delivery only)

Pricing

Modules
Title Description
Public Sector Introduction Introduction to Siebel Public Sector
Common Entities Discussion of entities used in Siebel Public Sector
Application Fundamentals Beginner level presentation of Siebel application features (Navigation, Query, etc)
Access Control Authentication, authorization and row-level security in Siebel CRM applications
Catalogs and Categories Introduction to catalog management
Case Management Introduction to Case Management for Siebel Public Sector
iHelp Understand how iHelp can support end users in simple to medium complex business processes
Task UI Learn about Siebel Task-based UI (TBUI) and how it can support end users in medium to complex business processes
Programs and Benefits Understand Programs and Benefits in Siebel Public Sector
Oracle Intelligent Advisor Introduction to Oracle Intelligent Advisor for Siebel Practitioners
Assessment and Service Plan Templates Overview of template management for assessments and service plans
Investigative Cases Key features of investigative cases and incidents for law enforcement
Activity Plans and QA Plans Overview of activity plans and QA plans for Siebel Public Sector
Approvals Case approval templates and approval tracking
Assignment Manager Introduction to Siebel Assignment Manager
Effective Dates Understand effective dating and change of circumstance
Appeals Manage disagreement with appeals in Siebel Public Sector
Time Tracking Monitoring time and effort
Verification Plans Improve data capture with verification plan templates
LOV Management and State Models Understand Pick Lists, List of Values and State Models
Reports Use BI Publisher Reports in Siebel Public Sector
Appendix: OIA Web Services Overview of web services for Oracle Intelligent Advisor
Appendix: Embedding OIA in Web Pages Integrating OIA interviews in other web sites
Appendix: OPA Version 10 Integration Walk-through for old Oracle Policy Automation integration