blacksheep IT consulting, On Demand Consulting & Education and the Siebel Hub proudly present the most comprehensive and up-to-date Siebel CRM training course for business analysts, project managers and executives available on the market: Siebel CRM Business Analyst.
Course Description
The Siebel Business Analyst course is aimed at non-technical roles in Siebel CRM implementations. Students acquire the necessary foundational and specialized knowledge to successfully participate in implementation projects for Siebel CRM IP 17 and higher.
You will learn the essential Siebel CRM technologies and features from the ground up to prepare for your role as Business Analyst in a Siebel CRM implementation project.
Each topic is presented from a high-level perspective, focusing on understanding and breadth of knowledge rather than deep technical expertise.
Building on solid foundational knowledge about the physical and logical architecture of Siebel CRM, you will be introduced to the Siebel CRM Object layers, such as UI, Business Layer and Data Layer. You will gain a thorough overview of concepts such as Siebel Automation, Workflow, Integration, Test Automation, Cloud-based Deployment and UX Customizations.
Personalized, always up to date Training
The training course can be tailored to meet the exact needs of the target audience, not only in number and sequence of modules but also in availability of hands-on training and Q&A sessions with the instructor.
Siebel Hub training material is constantly updated to the latest Siebel CRM Update, following Oracle’s Continuous Release Model. For an overview of new features and enhancements, check out the Siebel Hub Continuous Updates Page.
Target Audience and Prerequisites
The training is beneficial for the following groups with no or limited prior Siebel CRM knowledge:
- IT Professional
- Business Analyst
- Project Manager
- Executive
Familiarity with web-based software applications and Microsoft Windows is a prerequisite.
Experience with business process analysis and project management is beneficial.
Delivery and Scheduling
The Siebel CRM Business Analyst course can be delivered in the following formats:
- Live Online (via web-conferencing tool)
- Live On-site
- Recorded video (1-year subscription, see details below)
Recommended duration (live training, all modules, shorter if customized): 4 days (32 hours)
Minimum/Maximum attendees for live training: 3 / 12
Complete Learning Experience
The Siebel CRM Business Analyst training includes:
- Professional delivery by experienced Siebel CRM instructors in English, French or German
- Premium, up-to-date course materials (presentations) in PDF format (English)
- Access to a personal, cloud-hosted training environment for the duration of the class (live delivery only)
Pricing
- Live Online/On-site: 375 EUR/hour (maximum 12 attendees)
- Recorded Video (1-year subscription): follow links below to the Siebel Hub Shop for pricing details
- Tailored to your needs: Contact us to schedule a free call
Modules
The course is divided into two parts. Each part is available as a complete video training (including course materials).
Part 1: Siebel Business Analyst Foundations (Level: Beginner)
Modules in the Siebel Business Analyst Foundations part introduce basic Siebel CRM topics from the ground up. No prior Siebel CRM knowledge is required.
| Introduction to Siebel Applications | High-level introduction to Siebel CRM applications and history | |
| Siebel Application Fundamentals | Beginner-level introduction to Siebel Application features and user experience | |
| Siebel Architecture | Understand the Siebel CRM physical architecture | |
| Workspaces and Developer Tools | Introduction to Workspaces and developer tools | |
| Siebel Repository | Structure of the Siebel Repository and its layers (Logical UI, Business Layer, Data Layer, Integration, Automation) | |
| UI Concepts | Introduction to the logical UI layer of Siebel CRM (Applications, Screens, Views, Applets) | |
| Business Logic | Understand the business layer of Siebel CRM (Business Objects, Business Components, Fields, Links, Joins) | |
| Pick Lists and List of Values | Introduction to pick lists and list of values management (LOV) | |
| Physical Layer | Understand the database (physical) layer of Siebel CRM and recommend customization techniques | |
| Access Control | How Siebel CRM handles authentication, authorization and row-level security (Owner, Team, Organization) | |
| Automation Overview | Overview of the major automation features in Siebel CRM | |
| Business Services | Understand the building blocks of Siebel CRM automation: Business Services | |
| Workflow Processes | Learn about the importance and power of Siebel Workflow | |
| Integration Overview | Overview of the major Enterprise Application Integration (EAI) technologies supported in modern Siebel CRM |
Click here to purchase the Siebel Business Analyst Foundations video training (1-year subscription)
Part 2: Siebel Business Analyst Specialist (Level: Intermediate)
This part covers medium to advanced topics for an even better understanding of Siebel CRM concepts. Part 1 or similar experience is a required pre-requisite.
| State Model | Introduction to Siebel State Model |
| Assignment Manager | Introduction to Siebel Assignment Manager |
| Task UI | Learn about Siebel Task-based UI (TBUI) and how it can support end users in medium to complex business processes |
| iHelp | Understand how iHelp can support end users in simple to medium complex business processes |
| Test Automation | Introduction to Siebel Test Automation. Learn how this feature can help improve your Siebel CRM project quality |
| Mobile Applications | Overview of options to use Siebel CRM on mobile devices such as tablets or smartphones |
| Open UI and UX Customization | Introduction to browser-side customization options with Siebel Open UI and third-party frameworks |
| Containers and Cloud | Overview of options to deploy Siebel CRM in containers and in the Cloud |
| Appendix: CI/CD with Migration Application | Introduction to the Siebel Migration Application and how it supports CI/CD pipelines in modern Siebel CRM projects |
| Appendix: Customer Order Management Introduction | Overview of Siebel Customer Order Management (COM) features and principles |
| Appendix: Monitoring | Understand techniques to monitor usage patterns (UPT), data changes (Audit Trail) and application performance (SARM) |
| Appendix: Redwood Theme | Introduction to Redwood Theme (24.6 and higher) |
Click here to purchase the Siebel Business Analyst Specialist video training (1-year subscription)